Quiltbug Shop Contact Information
QuiltBug Quilt Shop

3637 Carman Rd
Schenectady NY  12303

Ph: (518) 280-2586

Ph: (888) 817-6577

Click to call

Click for directions


Hours:

Mon - Sat: 10 - 5
Sunday: Closed

Join our mailing list
Name:
Email Address:
Password:
Choose a Newsletter:
QuiltBug News

 Manage Subscriptions

 

Privacy Policy - we don't share your address with anyone!

 

 

Tip of the Day

What are your shipping and handling charges?

We offer several shipping options:

  • We ship by priority mailPriority Mail.  We generally ship by priority mail because other methods are slower and less reliable.  We use USPS Click-N-Ship for our priority mail shipping.  This will automatically send you the tracking number if you gave us your correct E-mail address.  You might want to whitelist USPS_Shipping_Services@usps.com to be sure you receive this notification.  For more information about whitelisting your address, read our article here.
  • International Priority Mail.  Shipping internationally can be very expensive depending on size and weight of the package.  One yard of quilt fabric weighs approximately 4 oz. One pound of quilt fabric is about 4 yards.  We can reduce your shipping costs by putting items in a flat-rate envelope but this is considered to be a non trackable method.  For this reason, we may register or insure your package at your expense.  We do not ship to any country other than Canada.

    Please note: We use USPS Click-N-Ship for our priority mail shipping.  This will automatically send you the tracking number if you gave us your correct E-mail address.  You might want to whitelist USPS_Shipping_Services@usps.com to be sure you receive this notification.  For more information about whitelisting your address, read our article here.
  • First Class. Patterns and other small, flat notions that will fit in an envelope can be sent by First Class. First Class package mail tends to be a bit slow, so if you are in a hurry for something, choose Priority.  We do not guarantee the safe or timely arrival of items sent by first class.
  • Free Shipping to members of the military.  As long as you are using a military address, we will not charge you shipping.  If the shopping cart doesn't recognize your address and charges you shipping anyway, make a note of the fact you are military in the "special comments" section. We will fix it at this end.
Our shopping cart figures shipping based on the weight of the items purchased and the shipping option you chose.  If something seems odd, send us an E-mail or give us a call toll free at 1-888-817-6577 and we will double check it for you.
How long will it take to receive my order?

We try very hard to ship the same day or next day, provided those are normal business days.   This doesn't always happen! We really work hard to keep stock at hand at all times but if your item is out of stock we may hold your order for a day or two until new items arrive. If we aren't sure, we may ship your order with a notation that other items are backordered.  The picture below shows approximate delivery times.  Please don't count on this as being exact, particularly during the holiday season.

How long will it take me to get my order?

 Map Legend

How do I find out about your coupon codes, sales and other special events, like free patterns and mysteries?

That's easy!  Just sign up for our E-mail club in the green box to the left. 

Our Facebook fans hear about the latest fabric arrivals, the newest gadgets, and special events first. We often post free patterns and special sales just for them.  If you would like to join the Facebook Fan Club, click on this link: http://www.facebook.com/quiltbuscom or text "fan quiltbuscom" from your mobile phone to FBOOK (32665).

You can also follow us on Twitter at http://twitter.com/quiltbus .

Is my order secure?

Yes! We use the secure service provided by Americart. To verify this, look at the bottom of the shopping cart. You will see the both the Hacker Safe/Tested Daily Logo and the Verisign Secured logo. Click on them to confirm that they are active and current.

Although we do keep a copy of your order, it is not kept on a computer that is accessible via the internet.

If you are ordering by check or money order, please print out a copy of your order and mail it with your check.  We will not hold merchandise pending receipt of the check, so don't delay!

What is your return policy?

We pride ourselves on having a 100% satisfaction guarantee. We will accept a return on pretty much everything, including cut fabric, as long as it is in resalable condition and returned within 30 days. You must call first. However, we will not refund shipping unless we made an error and sent you the wrong thing.

I have more questions!

Feel free to visit our Help Desk for a list of our most Frequently Asked Questions.